📄 COMPLAINTS POLICY

StepUpcmg™ | Catherine Gallacher

1. Our Approach

We are committed to providing a professional, clear, and respectful service.
If something has not met your expectations, we welcome the opportunity to review and resolve it.

2. How to Make a Complaint

If you wish to raise a concern or complaint, please contact:

Email: stepupcmg@gmail.com

Please include:

• Your name

• Details of your concern

• Relevant dates or information

• The outcome you are seeking

3. What Happens Next

We aim to:

• Acknowledge your complaint

• Review the information provided

• Respond in a fair and considered manner

Where appropriate, we will work with you to reach a reasonable resolution.

4. Types of Complaints Covered

This policy applies to concerns relating to:

• Services or sessions

• Digital products

• Bookings and payments

• Website experience

• Communication

5. Data-Related Complaints

If your concern relates to how your personal data has been handled, you may also contact the
Information Commissioner's Office (ICO).

6. Commitment to Resolution

All complaints are taken seriously and handled with care, professionalism, and respect.

7. Contact

For any complaints or concerns:

Email: stepupcmg@gmail.com