‍ ‍ PRIVACY NOTICE

🔒 PRIVACY POLICY

StepUpcmg™ | Catherine Gallacher

1. Who We Are

This website is operated by:

StepUpcmg™
Catherine Gallacher
Certified Empowerment Result Coach™

Website:
www.realisedcatherinegallacher.net

Contact:
stepupcmg@gmail.com

We are responsible for how your personal data is collected, used, and protected.

2. Your Privacy Matters

We are committed to protecting your personal data and handling it with care, transparency, and integrity.

This means:

  • You understand what data is collected and why

  • Your data is used only where necessary

  • Your information is kept secure

  • You remain in control of your data

3. What Data We Collect

We may collect and process the following information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Business or organisation details

  • Job role or professional information

  • Information shared in enquiries, bookings, or forms

  • Coaching or session-related information you choose to share

  • Testimonials (only with your permission)

Information collected automatically

  • IP address

  • Browser and device type

  • Website usage data

  • Cookies and analytics data

Payment and transaction data

  • Details of services or products purchased

  • Booking and payment confirmation

  • Billing information (processed securely via third-party providers)

We do not store full card payment details.

4. How We Use Your Data

We use your data to:

  • Respond to enquiries

  • Deliver coaching, training, and leadership services

  • Manage bookings and appointments

  • Process payments

  • Provide access to digital products (e.g. Viewing Room™)

  • Send emails and updates (where you have consented)

  • Improve our services and website

  • Maintain records for legal and business purposes

  • Handle complaints or enquiries

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to deliver services you request or purchase

  • Consent – for email marketing and testimonials

  • Legitimate interests – to operate and improve our business

  • Legal obligation – for tax, accounting, and regulatory compliance

6. Marketing Communications

You may receive emails from StepUpcmg™ if you:

  • Sign up for updates

  • Download a resource

  • Book a service

  • Express interest in our work

You can unsubscribe at any time using the link provided in any email.

We do not send unsolicited marketing emails where consent is required.

We will only send marketing communications where we have a lawful basis to do so, including where you have given consent or where it is permitted under applicable regulations.

7. Sharing Your Data

We only share your data where necessary with trusted providers, including:

  • Website platform (Squarespace)

  • Payment processors (Stripe)

  • Booking systems (e.g. Setmore)

  • Email platforms

  • Video platforms (e.g. Zoom)

  • Analytics providers

These providers only process your data as required and are expected to handle it securely.

We do not sell your data.

8. International Data Transfers

Some of our providers may process data outside the UK.

Where this happens, appropriate safeguards are in place, such as standard contractual clauses or equivalent measures in line with UK GDPR.

9. Data Retention

We keep personal data only as long as necessary:

  • Client and service data – for delivery and follow-up

  • Financial data – for legal and tax requirements

  • Marketing data – until you unsubscribe or withdraw consent

We regularly review and securely delete data that is no longer required.

Different types of data may be retained for different periods depending on legal, operational, and business requirements.

10. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request transfer of your data

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact: stepupcmg@gmail.com

11. Complaints

If you have concerns about how your data is handled, please contact us first.

We will review and respond appropriately.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

12. Cookies

We use cookies to:

  • Support website functionality

  • Understand how visitors use the site

  • Improve user experience

You can manage your cookie preferences through your browser settings.

When you first visit this website, you will be presented with a cookie banner allowing you to accept or manage your preferences.

A separate Cookie Policy may be provided for more detail.

13. Data Security

We take appropriate steps to protect your data, including:

  • Secure systems and platforms

  • Controlled access to information

  • Use of trusted service providers

While we take care to protect your data, no system is completely secure.

We limit access to personal data to those who have a genuine business need to access it.

14. Intellectual Property and Data

Any personal data you provide remains yours.

However, all frameworks, materials, and content within StepUpcmg™ remain the intellectual property of Catherine Gallacher.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

16. Contact

For any privacy or data-related enquiries: stepupcmg@gmail.com

Our registration with the Information Commissioner’s Office (ICO) is: Z7927157.

Registered Address:
Union House
11 New Union Street
Coventry
CV1 2NT
United Kingdom